Frequently asked questions
About our blood tests
- How accurate are the home blood tests?
- Our test kits are processed by certified UK laboratories using the same analytical methods as hospital blood tests. The results are highly accurate when the sample is collected and stored correctly — full instructions are included in every kit.
- Do I need a GP referral?
- No. You can order and take any of our tests completely independently. Many customers share their results with their GP afterwards to open a conversation about their health — but that's entirely up to you.
- When will I get my results?
- Most results are delivered within 1 to 3 working days of your sample arriving at the laboratory. Panels that include more specialist markers, such as MyFORM® Hormone Mapping, take up to 5 working days. You'll receive an email with a link to your secure results.
- What do the results tell me?
- Your results show each biomarker measured, where it sits relative to the normal range, and what that means in plain English. Some panels also include health scores and personalised insights via our results platform.
- What if a result is outside the normal range?
- We'll flag anything that falls outside the normal range clearly. We'd always recommend discussing abnormal results with your GP, who can advise on next steps. Our results do not constitute a medical diagnosis.
- Is the packaging discreet?
- Yes. Everything arrives in plain outer packaging with no branding visible from the outside.
About the supplements
- Will the supplements 'boost' my hormones?
- We don't use that word — and you should be cautious of any supplement that does. What we can say is that zinc contributes to the maintenance of normal testosterone levels — an EU-approved health claim. Our formula supports your body's natural processes; it isn't a substitute for medical treatment if your levels are clinically low.
- How long before I notice a difference?
- Nutritional supplements work over weeks and months, not days. We'd suggest taking our formula consistently for at least 8–12 weeks before reassessing. Everyone's body is different.
- Are the supplements safe to take with medication?
- If you're taking prescribed medication or have a diagnosed health condition, please speak to your GP before taking any new supplement.
- Are they vegetarian/vegan friendly?
- Our capsules are vegetarian. Please check the product page for the full ingredient list if you have specific dietary requirements.
Orders and delivery
- How much does delivery cost?
- Standard UK delivery is free on orders over £40. Orders under £40 incur a £2.99 delivery charge. All orders are dispatched within 1 working day.
- Can I return a product?
- Yes — we offer a 30-day no-hassle returns policy on unopened supplements. Used blood test kits cannot be returned for hygiene reasons, but if there's an issue with your kit or results, contact us and we'll make it right.
- I have a question that isn't answered here — who do I contact?
- Drop us a message at hello@levlhealth.co.uk. We reply to every message, usually within one working day.
Still stuck? Email us at hello@levlhealth.co.uk — we reply to every message, usually within one working day.